much is shipping?
A: Shipping is free to any business with a loading dock OR forklift or to
the nearest Freight Terminal. For residential delivery with a lift gate on the
truck, there is only a $25 charge. Please check the appropriate box at
checkout. There is a fuel surcharge fee of $49.00 for some states that
are far away from our shipping points, we'd love to make it free for
everyone, but to keep prices low across the board we've got to get a little
extra for those wanting items shipped to MT, ID, SD, ND, WY, Upper MI, WA and
long does it take for delivery for my ATV?
A: Delivery time is usually between 7-10 days. We make sure the order
leaves out of the warehouse within 48 business hours. Rush delivery is
available if you need us to get it out of the door QUICK! Rush shaves a
few days off of the shipping time and gets you bumped to the top of the
shipping list. If you want to add rush and get your stuff there in time
for the birthday party either give us a shout or during your ordering process
add the Rush Delivery option for an extra $49.00
What is the parts availability for the product I am about to order?
A: SLPowersports carries all parts in stock for every ATV, Go Kart,
Dirtbike, and Scooter we sell.
do I go about getting a part under warranty?
A: It is real easy, simply call us and we will ask you to send the old
part back to us. Once we get it, we will ship out the new part ASAP.
Q:What does ATA-110B mean?
A:Well, it's a model number to help our staff out. The numbers do not
necessarily reflect the engine size. For engine size, please refer to the spec
sheet on the ATV's page.
size ATV should I choose for me?
A:The most accurate way and safe method would be the most old fashion way. Grab
a yard stick or a tape measure! We post the exact dimensions of each ATV on the
description page. It will always be read as Length x Width x Height in inches.
From farthest front point to farthest rear point, from ground to the tallest
part of every ATV, the top of the handle bars. We even post foot rest to seat
heights! So measure the ATV as if it were at your side. That way you can always
be sure to know EXACTLY what size ATV or Go Kart you are getting.
Q:What assembly am I going to have to
perform when I receive my ATV?
A:The first thing
you should do is follow the ATV Start Up Checklist that is available on our
website posted at the top under GUIDES. The Checklist as well as other Manuals
and Guides are always available for download as a .PDF file that most computers
can open and view automatically. If you can't view it DON'T WORRY! Just give us
a call and let us know you need one faxed or mailed out. If you need help on
the spot, get near the ATV and we can get you in touch with a live tech that
can tell you over the phone what the first steps towards getting muddy SAFELY
on your BRAND NEW ATV! Basically you will be uncrating your ATV, reading the
Start Up Checklist and Assembly instructions for your ATV located inside. You
will then in four steps lower your ATVs suspension, attaching the wheels and
tires, Attach the handle bars and brake/throttle cables, charge your Battery and attach, and finally change your oil.
Note: Each ATV comes with a tool kit for the entire set up, including a battery
Whole set up should take an average
person anywhere from thirty minutes up to an Hour and a half to complete.
Q:What general maintenance is
required for ATVs and Scooters?
A:You will need to ALWAYS FOLLOW THE ATV CHECKLIST located in the GUIDES
section fist off. There will always be oil changes, lubricating of
movable parts, tightening of bolts and CONSISTANT INSPECTION to be safe
on an any ATV regardless of
manufacturer. Remember these are all powerful machines
just like a car, and must be handled with the same respect and care. And
since all of our engines are 4-stroke and carburated, you will need to clean
the bowl of your carb and adjust the idle and fuel mixture screws. I know that
sounds SCAREY, but NO WAY! All
of this is a matter of turning a few screws left and right until the ATV runs
smooth. Check our our GUIDES section for pictures of a carburetor and how
simple it is to adjust or CALL our live tech service to have someone explain it
Q:Do the headlights work?
A:Of course! These are REAL ATVs, with fully functional headlights and
taillights with bulbs or LEDs just like your car.
Q:How fast do they go?
A:Depending on weight load:
110 cc : up to 28 mph (can be governed down to 5-7 mph)
125 cc: up to 35 mph (can be governed down to 5-7 mph)
150 cc: up to 40 mph
250 cc: up to 45 mph
300 cc: up to 50 mph
Q:How do I get my ATV registered in
my state if I want to ride in a state park?
A:You will need your Bill of Sale (e-mailed to you as soon as you place your
order) and the Manufacturers Statement of Origin that comes with the ATV inside
the crate. Take those to your local DMV and they will be able to register you
and supply your title.
Q:Why are your prices so low?
A:We have direct access to the manufacturer's inventory instead of just being a
random drop shipper. We also have direct access to 100% of all their parts and
for you that means no waiting and no worries because we have you covered!
Q:I'm scared of giving you my
personal information, is this safe?!
A:We wouldn't be in business if it wasn't. Our website is protected to the
fullest with the latest SSL Encryption and we are registered through
MacAfee.com as a SAFE SITE, so sleep well at night knowing that your personal
info is SECURE with us. Our team isn't some little band of kids selling ATVs
out of a garage, WE ARE PROFESSIONALS with professional technology and
Q:What form of payments do you take?
A:We take most common form of payments, such as:
Money Orders *
All Major Credit/Debit Cards**
Prepaid cards like the ones you can purchase at your local Wal-Mart.**
*Checks and Money Orders MUST be mailed with at least one valid contact number
and name, we WILL NOT CASH YOUR CHECK/MONEY ORDER IF WE CANNOT CONTACT YOU TO
VERIFY YOUR ORDER and make sure it's OK with you. This is for your safety as
well as ours.
**Credit/Debit Cards often have daily spending limits and fraud protection. If
we get a decline message when attempting to capture your payment we will notify
you by phone and e-mail. Most often declines are because your bank needs to be
notified of a purchase over $500s and usually it can be taken care of within
Q:Do I get a Receipt?
A:People ask this question all the time. I don't know where you guys are
shopping but every time I pay for something I get a receipt. Same thing goes
for us, OF COURSE!!!! You
will get a Bill of Sale receipt automatically e-mailed to you upon ordering. If
you don't get your receipt (sometimes happens if e-mails addresses are entered
incorrectly) just call us and we'll fax or mail it out to you. DO NOT EVER
ORDER ANYTHING OVER THE INTERNET WITHOUT GETTING A RECEIPT FOR YOUR PURCHASE
FROM ANY WEBSITE!
Q:How long before my order is shipped
A:Orders take about 24 hours to process and get a tracking number(emailed to
you within 4 days of shipping), and usually ship within a max of 48 hours.
Usual shipping times to the southern states is 7-10* business days. Deliveries
to northern states take 8-10 business days. For extremely rural deliveries (way
out in the desert, country, or mountains) add at least 24 more hours for
delivery. Also remember IF THERE IS A BLIZZARD OR HURRICANE FORCE WINDS IT IS
NOT SAFE FOR THE DRIVERS TO PERFORM DELIVERIES and that may delay your shipment.
*Rush delivery is available for $49.00 and will shave 3 business days off of
the normal delivery time.
Q:Will I get a tracking number?
A:Heck yeah! We don't expect you to sit and wonder where your unit is. Within
36 hours of ordering your tracking number will be available to us and we'll shoot
it to you via e-mail, or you can always call us after 36 business day hours and
we can give you your tracking number over the phone.
Q:I see a picture of the ATV I want
and in the Color I want but I don't see it in the color choice menu?
A:Since we have direct access to our manufacturers inventory we get constant
shipments of the full range of colors from solids like red blue back etc, to
different camos like pink camo, army camo, tree camo (mossy oak).
We sell over
100 units a day so you can bet there are times when we just plain sell out of
some colors, but with SLPowersports.com you'll always know what we have in
stock because we update our inventory the same day we get the ATVs in our
If you see a color in the drop down
menu that means we have it in stock, if the color you want isn't there then we
are out of stock and you can bet we'll be getting it soon so check back with
Q:What are the most common issues
these ATVs encounter?
A:Since you are getting a product directly from the manufacturer BRAND NEW
understand that our Service Techs have never inspected your ATV. These units
travel thousands of miles over the course of a couple of months to reach you.
Although following the ATV Checklist GREATLY REDUCES the chance of something going
wrong, there are some things you should know about.
This is where we differ majorly from any other website that sells these types
of units. We're going the be HONEST with you, IMAGINE THAT?!
As with almost 100% of all Chinese ATVs regardless of manufacturer there seems
to be three issues that pop up (most of the time within the 1st 3 months and
that's why we give you that 3 month warranty with every purchase!
These are SUPER EASY FIXES that sometimes scare people because they will cause
the ATV to either not run correctly or not start.
The most common problems are going to be:
Carburetors: (10-15 minute replacement for someone who isn't a mechanic with
just a screwdriver) . They have an anti corrosion agent to keep parts from
rusting inside that sometimes will leak down into the bowl or tubes of the carb
causing the floats or tubes to stick shut, usually a simple cleaning and
emptying of the bowl fixes the issue, but if it doesn't DON'T WORRY we can ship
you out a brand new carb for no charge while under warranty.
2. CDI boxes: (5-10 minute replacement for someone who isn't a mechanic with
just a screwdriver) These are crucial to maintaining consistent starting power
to your ATV. It's a small black box located under the seat of your ATV. Simply
unplug the old CDI and Plug in the new one.
3. Ignition coils: (10-15 minute replacement for someone who isn't a mechanic
with just a screwdriver)
Same story as with the CDI box, the ignition coil brings spark to your ATV or
Go Kart. Another easy pop off/pop on fix with a screwdriver.
Need Help? Call our Service Techs and they will walk you through the process.
Q:I need help working on my ATV what
should I do?
A: In the
famous words of the Hitchhiker's Guide: DON'T PANIC!
These are simple machines and very easy to work on so chances are with the
simple tools we provide you with in the crate you can do just about anything to
get up and running yourself.
1. Check out the trouble shooting and set up guides we have on our website at
the top section under "Guides". These are EXTREMELY HELPFUL and
provide easy to read text and even pictures that show you what to do.
2. If you need help beyond the trouble shooting guide just give our Parts and
Service Techs a call. Each member of that team has over 20 years experience
working on small engines (and even big ones too!) and can usually diagnose your
problem over the phone. They can even walk you through the entire process!
3. If you just don't want to mess with doing the work yourself, or don't have
the time we can recommend a small engine repair shop near you and even get in
touch with the mechanics for you. Our warranty DOES NOT COVER LABOR but if you
give us a call (remember our Techs have been doing this for a long time) and we
can tell you what a shop should charge you for the service they are performing,
that way you know you aren't getting scammed by the repair shop. General parts
replacement costs anywhere from $30-$75 total.
Q:Where do I get Parts from?
A:We stock 100% of all parts in our warehouses for all our units, so just
e-mail us your parts order or give us a call and we can get your parts shipped
out within 48 hours.
Also remember that a lot of the simple parts like Spark plugs, Fuel Filters,
Nuts and Bolts can be purchased locally at any Auto parts store or Wal-Mart.
We're talkin' $1 - $5 dollars. Don't worry we would be glad to send you out any
part you need for no charge under warranty but if you're in a hurry you can
always ask us if the part you are needing is available locally so you can get
back on the road faster
Q:How do I go about getting a
A:If you need a part replaced just let us know and we can send out the new
part. You may be required to send back the defective part or supply us with
pictures so that our Service Techs can make sure we are getting you the CORRECT
PART. It's a waste of time and money for YOU and US to send out incorrect parts
so work with us so we know exactly what's wrong and exactly how to fix it and
everybody can be happy.
Q:Do I have to mix gas and oil for
A:NO, all our ATVs and Go Karts have 4-stroke motors, which means you will be
using ONLY GAS just like your car. 87-93 octane is perfect for these machines.
Q:What type of engine oil do I use
for my ATV?
A: Standard 4-Stroke 10w30, 10w40 or 15w40 works best.
Don't forget the ATV Checklist that
has important information about changing your oil before your first ride to
ensure safety and full functionality of your BRAND NEW ATV.
Q:What is the return policy?
A:Ok, here's where you really get to know who you're doing business with! So
let's be real! We sell all of our products at wholesale pricing and include the
shipping cost in the price of each unit. So "undoing" a sale can be
costly, but we of course want you completely satisfied. If you wish to "undo"
a sale, then just return it to us within 7 days of the day you sign and accept
the unit, paying the total shipping cost to and from your delivery and pick up
points as well as a 20% restocking fee. After that 7 days there is no option to
return your unit for any reason. If there is an issue with your ATV let us know
and we can get you tech help and any part you need to repair your unit. Be sure
that you look at the descriptions of the units as well as read over ALL of the
warranties and policies that are posted clearly on the website before you
purchase. By purchasing anything from the website you agree to follow all
warranties and policies posted. That sounds fair, doesn't it? Why do we do it?
You know by now don't you? - because it's the only way to do business!
We pay to ship a unit to you, because even though shipping is free to you it's
not for us, so simply changing your mind and returning a unit can cost anywhere
from $50-$400+ depending on which unit you've purchased and how much it weighs.
We want you to be happy with your purchase so we post all of our warranty and
other policies at the top of our web page available to view at anytime with NO
FINE PRINT or hidden costs anywhere.
We're getting you an amazing deal on an ATV and even shipping it for free so
understand returning your unit just because you think it's too big or small,
don't want to replace a part or because your dog is scared of it will cost only
as much as it costs us to ship the unit and restock it.